Frequently Asked Questions

We use multiple testing methods to accurately determine gold purity:

• Electronic Gold Testers: These devices provide a digital reading of gold purity.
• Acid Testing: Traditional method using acid solutions to test gold purity.
• XRF Technology: X-Ray Fluorescence provides precise elemental analysis.
• Density Testing: Measuring specific gravity to verify gold content.

Our process is completely transparent, and we'll explain the results to you. You're welcome to observe the testing process.

Yes, we buy gold jewelry with stones. We'll evaluate the gold content separately from the stones. If the stones are precious (diamonds, rubies, etc.), we can offer additional value for them based on their quality.

For costume jewelry with non-precious stones, we typically evaluate only the gold content. The stones can either be removed and returned to you, or included in the sale without additional value.

There is no minimum quantity requirement. We buy gold in any quantity, even if it's just a single small earring or a thin chain. Our digital scales can accurately measure even small amounts of gold.

However, for very small quantities (less than 1 gram), the testing process remains the same, so the overall value might be relatively low compared to larger quantities.

Yes, we buy all types of gold coins and bars, including:

• Indian gold coins (sovereign gold coins)
• International gold coins (Krugerrands, American Eagles, etc.)
• Gold bars and biscuits from any certified manufacturer
• Commemorative gold coins

For certified coins and bars with original packaging and certificates, we may offer a premium above the gold value depending on their collectible value and condition.

Gold purity is measured in karats (K), with 24K being pure gold (99.9%). Here's a breakdown:

• 24K Gold: 99.9% pure gold, very soft and bright yellow
• 22K Gold: 91.6% pure gold, commonly used in Indian jewelry
• 18K Gold: 75% pure gold, popular for fine jewelry worldwide
• 14K Gold: 58.3% pure gold, common in Western countries
• 10K Gold: 41.7% pure gold, minimum legal standard in the US

The price we offer is directly proportional to the karat value. For example, 22K gold will be valued at 91.6% of the current gold rate, while 18K will be valued at 75% of the rate.

We buy all types of silver items, including:

• Silver jewelry (necklaces, rings, bracelets, etc.)
• Silver coins and bullion
• Silverware and flatware
• Silver decorative items and artifacts
• Silver bars and ingots

We accept both sterling silver (92.5% pure) and fine silver (99.9% pure), as well as other silver alloys.

We use several methods to test silver purity:

• Acid Testing: Using nitric acid to verify silver content
• Electronic Testing: Using specialized silver testers
• Magnet Test: Silver is non-magnetic
• Hallmark Verification: Checking for standard silver hallmarks
• XRF Analysis: For precise elemental composition

Our testing process is transparent, and we'll explain the results to you.

Silver rates fluctuate daily based on market conditions. We offer rates based on the current market price, which you can check on our website's live ticker or by calling us.

For sterling silver (92.5% pure), we calculate the value based on its silver content. For example, if pure silver is ₹85 per gram, sterling silver would be valued at approximately ₹78.6 per gram (92.5% of ₹85).

For antique or collectible silver items, we may offer additional value above the metal content depending on craftsmanship and rarity.

We evaluate diamonds based on the internationally recognized 4Cs:

• Carat: The weight of the diamond
• Cut: The quality of the diamond's cut, which affects its brilliance
• Color: The absence of color, graded from D (colorless) to Z (light yellow)
• Clarity: The absence of inclusions and blemishes

Our certified gemologists use professional tools including diamond testers, loupes, and microscopes to accurately assess your diamonds. If your diamond has a certificate from GIA, IGI, or other recognized labs, it will help in the evaluation process.

Yes, we buy diamond jewelry of all types, including:

• Diamond rings (engagement, wedding, fashion)
• Diamond necklaces and pendants
• Diamond earrings
• Diamond bracelets
• Loose diamonds

We evaluate both the diamond and the metal (gold, platinum, etc.) separately and offer a combined value. For designer pieces or antique jewelry, we may offer additional value based on craftsmanship and brand.

While professional testing is the most reliable method, here are some preliminary tests you can try:

• The Fog Test: Breathe on the diamond. A real diamond will disperse the fog almost immediately.
• The Water Test: Drop the stone in a glass of water. A real diamond will sink to the bottom.
• The Newspaper Test: Place the diamond flat side down on a newspaper. If you can read the text through the diamond, it's likely not real.
• The UV Light Test: Most diamonds will emit a blue fluorescence under UV light.

However, these tests aren't foolproof. We offer free professional diamond testing at our store, so you can know for sure.

The entire process typically takes 30-45 minutes, including:

• Initial consultation: 5-10 minutes
• Evaluation and testing: 15-20 minutes
• Price quotation and negotiation: 5-10 minutes
• Documentation and payment: 5-10 minutes

For larger quantities or complex items (like diamond jewelry), it might take a bit longer to ensure accurate assessment. We prioritize accuracy and transparency over speed.

To ensure a smooth and legal transaction, please bring the following documents:

• Identity Proof: Aadhaar Card, PAN Card, Voter ID, or Driving License
• Address Proof: If your ID doesn't include your current address
• One recent passport-sized photograph
• Original purchase receipts or certificates (optional but helpful)

These documents are required by law for transactions involving precious metals and stones, and help ensure the security of both parties.

Absolutely! We encourage customers to observe the entire testing and evaluation process. Our evaluators will explain each step, the methods being used, and the results as they go.

This transparency is one of our core values and helps build trust. You can ask questions at any point during the process, and our experts will be happy to provide detailed explanations.

No, there is absolutely no obligation to sell after we evaluate your items. Our evaluation service is completely free, and you are under no pressure to accept our offer.

If you decide not to sell, you can simply take your items back with you. Many customers use our evaluation service to get an accurate understanding of what their items are worth, even if they're not ready to sell immediately.

We offer several payment methods to suit your preference:

• Cash Payment: Immediate cash payment on the spot
• Bank Transfer: Direct NEFT/RTGS/IMPS transfer to your account
• UPI Payment: Through Google Pay, PhonePe, Paytm, etc.
• Cheque Payment: For very large transactions

All payments are made immediately after the documentation is complete. There are no waiting periods or delayed payments.

Yes, as per Indian regulations, cash transactions are limited to ₹2 lakhs (₹200,000) per transaction. For amounts exceeding this limit, we offer bank transfers, UPI payments, or cheque payments.

For large transactions, bank transfers are often the most convenient and secure option. We can process these transfers immediately, and the funds typically reflect in your account within a few hours.

No, there are no hidden charges or deductions. The price we quote is the amount you receive. Unlike traditional jewelers who often deduct making charges or offer store credit, we provide transparent pricing based on:

• Current market rate of the metal
• Weight of the item
• Purity of the metal
• Value of any precious stones (if applicable)

We explain our calculation method clearly so you understand exactly how we arrived at the offered price.

Our doorstep service brings our evaluation and buying process to your home:

1. Schedule an appointment through our website, phone, or WhatsApp
2. Our representative arrives at your location with testing equipment
3. They evaluate your items using the same professional methods as in our store
4. You receive a price quote based on the evaluation
5. If you accept, documentation is completed on the spot
6. You receive immediate payment via your preferred method

The entire process is just as transparent and professional as visiting our store, but with the added convenience of not having to travel.

Yes, our doorstep service is designed with your safety and security in mind:

• All representatives carry company ID cards and can be verified by calling our office
• Representatives are accompanied by security personnel
• They arrive in branded vehicles that can be identified
• You can have family members or friends present during the evaluation
• All equipment is portable but professional-grade for accurate assessment
• The entire process is documented with proper receipts

We understand the concerns about inviting someone to evaluate valuable items at home, which is why we've implemented these security measures.

We currently offer doorstep service throughout Delhi NCR, including:

• Delhi (All areas)
• Gurgaon
• Noida
• Greater Noida
• Faridabad
• Ghaziabad

For locations outside these areas, please contact us to check availability. For high-value transactions, we may be able to arrange service in nearby cities as well.

While there's no strict minimum value requirement, our doorstep service is most appropriate for items with an estimated value of ₹10,000 or more.

This is because the service involves sending our team with specialized equipment to your location. However, we understand that it can be difficult to estimate the value of your items, so we're flexible with this guideline.

If you're unsure about the value of your items, you can send us photos via WhatsApp for a preliminary assessment before scheduling a doorstep visit.